As domainers and developers first and foremost, one of our biggest postives is getting things done efficiently. Responding to customer’s inquiries or finalizing domain transactions within a 30 minute timeframe is one our big positives. Hey, we’re not going to only blow our own trumpet, there are some great companies out there who also provide excellent customer support. For instance, our web hosting provider Liquid Web does a fantastic job.
Slow customer service is an issue that plagues many big companies. The main protagonist of this post is the online payment processor – Moneybookers.com – which feels that replying to emails once a week is acceptable. This lackluster performance is simply not good enough, especially in this day and age.
